FAQ
Q: Why aren’t your products priced at retail cost?
A: All items are fairly and reasonably priced to reflect:
• Custom import duties
• Shipping and handling fees
• Applicable taxes
I handle all packaging with time, care, and attention to detail to ensure your items arrive safely and in perfect condition. Every order includes full insurance coverage at no extra cost—for your peace of mind.
Q: Are your products authentic?
A: Yes! All items sold by MotoJoJoGal LLC are 100% authentic and sourced directly from POP MART, MINISO, or verified distributors.
We are a licensed, registered, and veteran-owned small business based in California. You can verify your item using the QR codes on the product packaging, or contact us for buyer references and proof of credibility.
Q: Do you sell fabric tag products?
A: No, we do not sell fabric tag plushies.
Fabric tags are older. We have never came across a fabric tag product even in our personal collection.
All plush items we carry come with washable QR-code tags only—sealed, unopened, and untampered. We do not deal in fabric tag versions, customs, or altered products.
Every item is sourced directly from POP MART or verified distributors and can be authenticated by scanning the official QR code tag provided by the manufacturer.
Q: Can I inspect the figure in person during meet-up since there are no photos of the actual item?
A: Unfortunately, no. The inner foil bag is factory-sealed by the manufacturer and has never been opened. Opening it would compromise its collectible value.
At meet-up, we’re happy to show you:
• The unopened blind box
• The manufacturer’s sealed foil bag
We can also provide photos or a short video of the sealed packaging before meeting—just ask!
Q: Can you show proof of purchase?
A: Yes, I can provide proof of purchase however, I strongly advise against relying solely on a receipt. Anyone can provide a receipt, but that doesn’t guarantee authenticity.
✅ The best way to confirm your item is self-authentication using:
• The QR code on the box (for blind boxes)
• The QR code on the tag (for plushies)
This links directly to Pop Mart’s official anti-counterfeit system.
For added buyer protection, always request both buyer and seller references, especially when purchasing through third-party platforms or group chats.
Q: Can you do bundle deals or offer discounts on multiple items?
A: At this time, we don’t offer bundle deals due to:
• High custom import fees
• Shipping and platform processing costs
However, we proudly offer:
• Verified ID.me discounts (for military, students, teachers, first responders, etc.)
• Occasional promo codes through our website and social media
Follow us online to stay updated on flash deals, giveaways, and seasonal promotions!
