Frequently Asked Questions

Are Products At Retail Cost? It's Product Dependent meaning it's based off Market and Demand.
  • Our pricing reflects the true cost of importing authentic collectibles, including:

  • Custom import duties
  • International shipping & handling
  • Applicable taxes
  • Each order is personally packaged with care and includes full insurance at no extra cost to ensure it arrives safely.
Are your products authentic?
  • Yes! All items sold by MotoJoJoGal LLC are 100% authentic and sourced directly from:
  • POP MART
  • MINISO
  • Verified distributors
  • We are a licensed, registered, veteran-owned small business based in California.
  • You can authenticate your item by scanning the official QR code on the packaging. Buyer references and proof of credibility are available upon request.
Do you sell fabric tag plushies?
  • New Plushies from Pop Mart comes fabric tag, with dust bags to product the product. It varies on if the product is opened from the bottom or direct from Pop Now.

  • Some products are Fabric tags are from older production runs.

  • We do not sell customs or altered products

I browsed your website, and I don't see what i'm looking for can you get the products I want?
  • Yes, I can reach out to my verified distributors that I have worked with on a consistent basis to inquire about obtaining said products.
  • It would require payment to secure products.
  • It would cost of product plus shipping cost.
  • Usually, It takes 7-14 days for it to arrive to me before I ship it off to you.
Can you show proof of purchase?
  • Yes, proof of purchase is available. However, receipts alone do not guarantee authenticity.
  • The best way to verify your item is by scanning:
  • The QR code on the box (blind boxes)
  • the QR code on the tag (plushies)
  • These link directly to POP MART’s official anti-counterfeit system.
  • Check my website for customer reviews as well.
  • Cross-Reference check my instagram, business page, and personal facebook if you ever doubt legitimacy.
Do you offer bundle deals or multi-item discounts?

  • Yes, we do.
  • Verified ID.me discounts (military, students, teachers, first responders, etc.)
  • Occasional promo codes and flash sales
  • Follow us on social media for updates.

What is your pre-order policy?

  • All pre-orders are final sale.
  • No cancellations, returns, or exchanges
  • Estimated arrival month/year is listed (subject to manufacturer delays)
  • Orders containing pre-order items ship once all items arrive
  • If a pre-order is canceled or significantly delayed by the distributor, we will contact you with available options.
  • Please allow 24–72 hours for fulfillment after pre-order items arrive.

How do I use the discount card I received in the mail?

  • You do not need to enter the code online.
  • Simply contact us before or after checkout, and we’ll apply the discount manually.
  • Please note:
  • Cannot be combined with ID.me or other promo codes
  • Must be used before the expiration date
  • One-time use unless stated otherwise
  • If you received a Moto Miles Reward or Scratch-Off card, include the code number when messaging us.

Do your products come sealed?
  • Yes. All products are factory-sealed and untampered, unless clearly stated otherwise.
  • Blind Boxes & Figures
  • Inner foil bags are never opened
  • Boxes may be opened from the bottom only to check the character card
  • Plush Items
  • Include sealed, washable QR-code tags
  • No fabric tags
  • All items are verified, carefully packaged, and shipped with full insurance.

What if my item is damaged or missing parts?

  • We’re so sorry if this happens!
  • All products are factory-sealed, unopened, and untampered. Manufacturer defects—such as missing parts, mismatched cards, or damage inside the sealed package—are outside of our control.
  • To determine if a store credit can be issued, please provide within 14 days of delivery:
  • A clear unboxing video showing the product, packaging, and tracking label
  • Photos of the damaged item and any missing parts
  • Once reviewed, we will let you know if store credit is possible. Refunds or exchanges are not available for opened items.
Chargebacks & Payment Disputes

  • All products are factory-sealed and unopened, and any issues found after opening—such as missing parts or damage—are considered manufacturer defects, which are outside of our control.
  • Refunds or exchanges are not available for opened items
  • Store credit may be considered if you provide required photos/videos within 14 days of delivery
  • If a chargeback is initiated:
    We will provide our financial institution or payment processor with:
    Proof of delivery
    Photos and videos of the sealed packaging
    Invoices and order/payment details
    This ensures disputes are handled fairly and protects both buyers and our small business.

How do I know I'm getting what I'm purchasing?

All orders will be recorded with Meta AI Glasses prior to packaging, during, and after packaging.

You will get product photos of the generated shipping label from the actual carrier next to your product.

Why can't I return the products I purchased?

I do not have extras to replace your product with.

Product is already opened; thus it's considered used.

I am a small business, and ordering from overseas is costly.

I placed a Pre-Order, when will I receive the products?

It typically takes 7-14 business days for it to ship from overseas , not including time that it takes to pass customs.

POP MART direct shipments can take weeks up to months before I receive the items.

After I receive the items, I inspect for any outside damage caused during transit and packaging. If that's the case there will be a delay .